Nationwide Tennis Professionals
Learn to Play Tennis or Improve Your Game! Only $29 for Up to Six Tennis Lessons for Adults and Children Including Use of All Equipment, New Racquet Overgrip to Keep Plus a $50 Voucher to Spend at Online Tennis Store! Available at Over 90 Locations Nationwide, Valued at $98
- About
- Fine Print
- Company Information
- Reviews
- FAQ
The Offer
Learn to play or improve your tennis skills with up to six group tennis lessons available at over 90 locations nationwide
Enjoy up to six group lessons customised to suit your age and skill level
Classes are available for children and adults
Classes on offer seven days a week in the mornings, afternoons and evenings at different locations to suit your busy lifestyle
View all 90 locations and their class types here
Racquet hire is included for all lessons
You'll also get to take home a new racquet grip to keep
Plus a $50 credit voucher to spend on equipment at the online tennis store
Enjoy plenty of attention with small groups of three to six players of similar skill level
Click here for all enquiries and a list of frequently asked questions
What We Like
Start from scratch or improve your game; lessons are tailored to suit your age and skill
Learn from highly accredited tennis professionals from Tennis Australia, Tennis Coaches Australia and/or Australian Tennis Professional Coaches Association
Bonus! Receive a $50 credit voucher to use at the online tennis store
The Company
The Fine Print
Offer expires on 26 October 2013 (your first session can occur after 26th October 2013 if your booking was made by 26 October 2013)
Online bookings are essential and subject to availability. Bookings taken from 17 August only. No refunds if your preferred lesson day and time is unavailable
Once you have validated your voucher online, your centre manager's contact details will be instantly emailed to you so you can phone/email them directly to book your lessons
Attendance must be across consecutive weeks at the same session, time and day each week. Washed out sessions will be held the following week
Members can purchase and use one voucher for themselves and buy multiple vouchers as gifts for different recipients
Choose your lesson type (adult or child) and location at time of redemption and ensure you check available locations and their class types on offer here before purchase
Each voucher is valid for three hours of group tennis lessons. Session durations vary at each location and will be arranged depending on your age, fitness and skill level at the coach's discretion. Sessions will be organised into 6 weeks of 30min, 4 weeks of 45min, 3 weeks of 60min, 2 weeks of 90min or 1 week of 180min lessons.
$50 credit voucher valid for online tennis store only from 17 August 2013 to 17 February 2014
Valid for new customers only
Group sizes range from three to six players
96 hour cancellation policy applies before first lesson; non attendance and late cancellation voids lesson
Not valid in conjunction with any other offer and not redeemable for cash
Redemption instructions can be found on your voucher
Nationwide Tennis Professionals
www.nationwidetennisprofessionals.com.au
Australia-Wide Locations
If you want to learn to play tennis or just want to continue to improve your game, Nationwide Tennis Professionals' panel of affiliate tennis schools and centres across Australia provide a range of programs enjoyed by over 10,000 players per week, offering group coaching, social tennis, competitions, private coaching, tournaments and school holiday programs.
Since its launch in August 2012, Nationwide Tennis Professionals (NTP) has successfully connected 3,600 tennis enthusiasts to its panel of 90 plus lesson providers across Australia, all of whom are Tennis Australia (TA), Australian Tennis Professional Coaches Association (ATPCA) or Tennis Coaches Australia (TCA) qualified and insured teaching professionals that are assessed against a ‘strict selection criteria’ to be accepted as lesson providers.
NTP is a not-for-profit organisation, which acts solely as an administrator to assist in connecting tennis enthusiasts to independently owned and operated Tennis Schools and Centers across Australia. NTP does not own, operate, or control any of the Tennis Schools and Centers that act as affiliate lesson providers.
"A few of the mothers in our group bought vouchers for this tennis deal & all 9 kids had a wonderful time at their lessons. We found it very easy to book in our kids & they are still having lessons with their respective coaches. Great deal experience from our end"Product Review
"Our team leader at work bought a few tennis lesson vouchers for our team as a ‘team building activity’ and we had an absolute ‘hoot’. Booking the lessons was very simple and Nationwide Tennis Professionals (NTP) FAQ page was extremely helpful"WOMO Review
Expand Help
+Can I form a business partnership with Ouffer?
We're always happy to hear from business-owners, or people who believe a business (of any kind) would benefit from our hugely powerful marketing platform, or from others interested in forming a business partnership of any kind, from all over the world.
In order to enquire about getting a business featured on Ouffer, please send an email to support@ouffer.com, with the following details...
- Business Name
- Location
- Website
- Contact Phone
- Best Time to Call
- Catalogue (if applicable)
- Product(s) (if applicable)
For other proposed business partnerships, please email us at support@ouffer.com with some more information about your proposition below and we will be sure to get back to you very soon.
We look forward to hearing from you!
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+Can I work at Ouffer?
Ouffer is always looking to add new talented people to our fantastic team! Please check our Jobs page for any current vacancies. Alternatively, just send your CV/Resume to support@ouffer.com along with a brief cover letter and we will be sure to get back to you in due course.
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+Can I use a voucher after it has expired?
Voucher redemption is at the discretion of the business providing the service or product. Most businesses tend to enforce the validity terms of the voucher and often are not able to extend past the validity date. We always prefer if our members can use their voucher at any time, but unfortunately, redemption after expiry is purely at the discretion of the business.
Please note, many businesses book out prior to the voucher expiry - we suggest making a booking at least four weeks prior to the end of the validity period (and if you’re trying to get a booking for a popular time, like a weekend, the booking should be made as soon as possible. The earlier you book, the more likely it is that you will get your preferred booking time!)
It is very rare for Ouffer to issue a refund in cases where the voucher has expired. Most offers have a redemption period of at least 3 months, which is usually plenty of time for all purchasers to use their voucher. In any case - the expiry date of each offer is clearly stated in the “Fine Print” section of the offer page, and it is the responsibility of the purchaser to ensure that they have availed of the offer before this date!
Not found what you are looking for? Submit an enquiry
+How can I resolve an issue with a past/present offer?
Please note that Ouffer is the medium through which businesses feature their services, and cannot be held responsible for the services provided by such businesses. If you have a complaint about a featured business or the service that they have provided, the first step should be to contact the business directly. They may be able to take steps to resolve the situation, which will usually be similar to steps taken when dealing with any customer complaint.
You will be able to find contact details for the featured business on the offer-page. Other conditions (such as the expiry date) can be found in the “Company” section of the offer-page.
Alternatively, you can ask the Ouffer Customer Experience Team and we will get back to you as soon as possible.
Please note, it is really important whenever making a refund request to provide very detailed and accurate information - if any information provided is false, we will not be able to provide a refund to you.
We always provide a credit or refund when a business is no longer operating and you have a valid voucher. You can find our Refund Policy at http://experiences.ouffer.com/refund-policy-adma for further information.
If you would like a refund for any other reason, please let us know via email to support@ouffer.com. Our support team will always do their best to assist.
Not found what you are looking for? Submit an enquiry
+How can I resolve an issue with a product I purchased?
If you've purchased a product that you redeemed directly with a vendor, the first step is to try to contact them - their details should be on the voucher.
If you the vendor isn't getting back to you, or if you've purchased a product that was shipped directly to you without the need to redeem your voucher, please let us know exactly what the difficulties you have are by email to support@ouffer.com and we'll do our best to help!
We are only able to offer refunds in cases where items are faulty, damaged or incorrectly advertised.
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+How can I unsubscribe from receiving your emails?
If you would like to unsubscribe from receiving emails from Ouffer in future, please go to My Account and then click on My Subscriptions.
On that page you can choose exactly what emails you want (you can even choose to receive an email once a week, instead of every day) or you can unsubscribe from all our emails in just a few quick clicks!
Not found what you are looking for? Submit an enquiry
+How do I buy an offer?
Firstly, make sure you are signed up!
Then, after logging in - click 'Buy Now' towards the top-right of the offer page. On the next page, you will be asked to confirm the quantity of vouchers that you wish to purchase (if you're using credits to purchase, this is where you can select how much credit you want to use).
If you're buying a product, you may also be required to provide your Postal Address, or your choice of redemption location. Always make sure you enter the correct address for delivery.
Once you've done all that, you can then go ahead and click “Complete My Order” towards the bottom of the page. The number of credits selected (if any) will be deducted from the cost of the voucher, and the corresponding number of credits removed from your account.
Follow the on-screen instructions from here - you can pay via a registered PayPal account, or using your credit/debit card.
As always, if you you have any questions at all, please don't hesitate to contact us at support@ouffer.com.
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+How do I locate my voucher?
After you buy a voucher, you'll get an email with a link to download (and print) your voucher. Unfortunately, some mail servers automatically transfer our emails to your 'junk' mail box.
(If you haven't been getting our emails, it's also a good idea to make sure that you added us as a 'safe sender' to make sure our emails aren’t going to your junk box!)
But, you can also actually log into your account and print the vouchers off whenever you like! Here's how:
- Sign into the site,
- Hover over “My Account” at the top-middle of the screen.
- Choose “My Ouffers” from the drop-down menu.
- Choose “All” towards the top-right corner of the screen.
- Click “View/Print” next to the voucher you need to view/print.
Instructions on how to redeem the voucher will be contained on the voucher itself.
Things to keep in mind:
Lots of our members have more than one email address – if you log into your account and you can’t find your voucher, you may have used a different email address to purchase – for example your work email or your personal email address. Try all the email addresses you have and if you still can’t find it, let us know.
If you used PayPal to purchase, what happens is that a new account will be created using your PayPal email address. If your login email for PayPal and Ouffer are the same then there won't be any problems, but if you use a different address for PayPal, a new Ouffer account with that PayPal email will be created. Your voucher will be placed in that account.
If you purchased a voucher and it isn't showing up, the next step is to check your credit card statement (on-line if you have access!). If there is a charge there, please send an email right away to Ouffer so the team can investigate it for you. Please include as much detail as possible to help us assist you as quick as we can.
Not found what you are looking for? Submit an enquiry
+How do I refer a friend?
In order to refer a friend to Ouffer, you just need to…
First log in to Ouffer! After logging in, in the top corner of the page, there is a link which says “Invite Friends, get $5”. You will then be taken to a page that provides personal “referral link”. You can copy and paste this link into an email to all of your family and friends (or even use the Facebook and Twitter sharing buttons). If any of your friends sign up to Ouffer, we'll give you $5 credit as soon as they make their first purchase.
If you have any questions about referring friends, please email us at support@ouffer.com.
Not found what you are looking for? Submit an enquiry
+I’ve booked my travel dates with the hotel - am I able to change them?
Most of our hotel partners allow one change of date, however, that will depend on the hotel’s cancellation policy (and how far away your booking is). If your booking is for tomorrow, it is unlikely you will be able to change your travel date, however, if your booking is six months away, most hotels will accommodate a change of date. Some hotels may charge a small administrative fee for any chances (at their own discretion).
We’re more than happy to assist where we can, but any date requests need to be made with the hotel directly.
Not found what you are looking for? Submit an enquiry
+I bought a gift voucher, how do I find it?
At the end of the offer, we will send a link to download the gift voucher – exactly like a normal voucher. You can send the voucher as a PDF to the lucky recipient, or you can print it off and combine I with a card if you prefer!
To find your gift vouchers you just need to log on to Ouffer and then click on the "My Account" link, which appears once you have signed in, and select My Ouffers.
Once you’ve logged in you will notice several tabs, 'Active', 'Used', ‘Offered’, 'Expired' and ‘All’ If you click on Offered you’ll be able to see any gift vouchers you’ve bought!
Not found what you are looking for? Submit an enquiry
+I bought an offer - what do I do now?
You will find instructions on how to redeem the offer on the voucher itself. Depending on the offer you've purchased, you may need to contact the featured business to make a booking - contact details will be provided on the voucher. You may also find them in the “Fine Print” or “Company” section on the offer page, along with any other conditions relevant to that particular offer.
Your redemption code is the code printed at the top of your voucher - in almost all cases, you will need to give this code when redeeming the offer you have purchased - this is so that our partners can verify that the voucher is valid and provide you with the service advertised.
Not found what you are looking for? Submit an enquiry
+I can't use my voucher any more - can I give it to someone else?
Yes, your vouchers should be fully transferable (unless the terms of a specific offer state otherwise). So long as you haven’t used part of your voucher, you can give it to a friend or family member. If you’ve had part of a treatment or service, you aren’t able to give the voucher away though.
If a voucher has expired, it unfortunately can't be used by anyone.
Whenever you buy a voucher which needs a booking, always be sure to book well in advance of the expiry - the earlier the better. Just to make sure no one misses out, most vouchers will need to be booked between two and four weeks before their expiry.
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+Is Ouffer a secure site?
Ouffer is fully secured by Verisign, the highest level of security a website can have. All financial details are passed directly on to our merchant processor, so not even our staff have access to any credit card details.
Not found what you are looking for? Submit an enquiry
+I want to speak to someone, who do I contact?
If you need our help for any reason, please don’t hesitate to contact us at support@ouffer.com so one of our Melbourne and Sydney based team can help you!
In order for us address your issue as quickly as possible, please try to include the following (where possible):
- The email address you have registered your account with
- Your voucher/redemption code
- The name of the service-provider/business for which you purchased your voucher
The above information will enable us to provide you with a much quicker response!
We like to try to reply to any enquiry as quickly as possible. Our support team are based in Sydney and Melbourne, working between 9.00am and 8.00pm AEST. If your contact us outside those hours, it may take us a bit longer to reply.
In the event that you have attempted to contact us and you haven’t got a reply after 2 business day, it's possible that your email didn’t make it through to us for some reason - we will never not reply to an email.
If this happens, please try to send another email from a different email address to support@ouffer.com.
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+My Password isn't working - What can I do?
If your password doesn’t work, you can get a new one by clicking on the "Forgot Password” link underneath the login box.
You should get an automated email sent to you – if that doesn’t work, it probably means your email account may be blocking our emails! First thing to do is to check your junk mail box and there should be an email in there. If there is, please add us as a safe sender.
If you can’t find an email from us, just send us a quick email to support@ouffer.com and our team will be able to help out and create a new password for you!
Not found what you are looking for? Submit an enquiry
+What does the 'Mark as Used' Button do?
The 'Mark as Used' button allows you to move your used vouchers to the Used section. That way, you can check exactly what vouchers have yet to be used.
It’s pretty handy when you’ve bought a few vouchers for one place but don’t use them all at once. You can check your used vouchers by clicking on USED Vouchers and also, if you click Mark as Used by mistake, you can bring the voucher back by clicking on Mark as New – good as new!
Not found what you are looking for? Submit an enquiry
+What is credit, and how do I use it?
If you are using credits for your entire purchase, you won't need to enter any credit card details - you can just ignore the box.
If you are using credit for part of the purchase, you will need to use a credit card to 'top up' the purchase. For example, if you have $15 credit stored up, and you are buying something that costs $100, you would just need to pay the $85 top-up amount from your credit card or PayPal account.
Your credits will expire 365 days after they have been granted, although this doesn’t apply to specific promotions which state otherwise.
Your credit is personal to you, so you can’t give it away - but you can buy a voucher for someone as a gift using your credit.
If you look at your bank statement right after a purchase, you may notice more than one charge on there (usually, there will be the full amount and the amount less the credit on your statement).
That is an unfortunate requirement of the banks – we haven’t really charged you twice! The charge you noticed for the full amount is what banks call a ‘pre-authorisation’. Ouffer doesn’t actually charge anything until after the deal closes – the pre-authorisation is just a hold on those funds.
When our system goes to charge you, it will see that you are using credit and will adjust the cost accordingly. The original ‘pre-authorisation’ will ‘drop off’ within one to five business days (depending on which bank you're with).
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+Why have I been charged twice?
If there are two charges on your statement, it is most likely that the first is a ‘pre-authorisation’, rather than an actual charge. The ‘pre-authorisation’ will be removed by your bank between one to five business days (depending on which bank you use for your credit card).
If you noticed that you actually bought more vouchers than you intended, please contact us at support@ouffer.com immediately. So long as Ouffer is told promptly, we can usually credit or refund the mistakenly bought vouchers (but that will depend on how quickly we’ve been notified and if any bank or administration fees have been incurred).
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+Who can I contact for help?
If you need assistance and can't find an answer on this page, you can find a link to our Contact Us Form below.
If the Contact Us form isn't working, you can get in touch with us at support@ouffer.com - but, if you can, please use the Contact Us Form - this will help us better understand what you need so we can get back to you quicker!
While we do whatever we can to get back to you as quick as we can, please allow between 1-2 working days for a reply.
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