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What We Like
Stock your fridge with top quality meat at half off wholesale prices! Pasture and grain fed beef Hormone free chicken Hand fed and grazed lamb Delivery included! Butcherman won the 2010 Pricewaterhouse Coopers Award for Best E-BusinessThe Company
The Fine Print
Redemption starts 2 days after the feature. Expires 5 September 2011. Limit of 1 voucher per household. Only available for SELECTED SUBURBS in Sydney. Go to http://www.butcherman.com.au/shipping.php#deliverytimes to see the areas covered. Not valid with any other offer.Frequently Asked Questions
Q: Why does your meat come vacuum-packed?
It lasts much longer this way: from 4-7 days in the fridge and for up to one year in the freezer without getting freezer burn. So you can buy your meat for next week's meals and leave it waiting in your fridge, and not have to pre-plan your dinners during the morning rush.
Q: How is my meat delivered?
In accordance with health regulations meat is delivered in a refrigerated van not warmer than 8°C. If you are not home we will leave it an esky provided by you or you can purchase a reuseable cooler bag from us in advance.
Q: What are the different grades of meat?
Yearling beef is the best (youngest and tastiest) beef you can buy. Butcherman distributes Certified Australian Angus Beef (CAAB) Australia's leading branded beef label, a 120 day aged grain fed product which is highly marbled for flavour and aged for tenderness ensuring a superior product in every way.
Q: Why is Butcherman so affordable?
Butcherman has built a strong wholesale trade over 25 years. As we are already distributing wholesale quantities of highest grade Australian product, the Internet gives us a 'shopfront' and allows us to pass the savings on to our retail customers.
Q: Is it OK to freeze meat?
Absolutely. As long as you freeze the meat before it's use by date and defrost it within 3 months, it will maintain all of it's flavour and nutrients. For more information, please visit the Freezing and Refrigerating Food page in our Helpful Information section.
Q: What is Wagyu?
Wagyu beef or sometimes also known as Kobe beef, originates from a small group of breeds of cattle from Japan that are genetically predisposed to high marbling. The great thing about Wagyu beef is that even though the meat is heavily marbled with intramuscular fat, this type of fat is of the ‘good’ or unsaturated kind. The marbling is graded with 9 being the highest 'best' and 1 being the lowest.
Expand Help
+I have a question about a past/present offer
In most cases, contacting the business directly is the quickest way to get your question answered. You will be able to find contact details for the featured business on the offer-page. Other conditions (such as the expiry date) can be found in the 'Need To Know' section of the offer-page.
Alternatively, you can ask Ouffer and we will get back to you as soon as possible. Please contact us at support@ouffer.com
Not found what you are looking for? Submit an enquiry
+How do I buy an offer?
Firstly, make sure you are signed up!
Then, after logging in - click 'Buy Now' towards the top-right of the offer-page. On the next page, you will be asked to confirm the quantity of vouchers that you wish to purchase, and how many credits you wish to use in order to purchase the offer (if any). You may also be required to provide your Postal Address, or your choice of redemption location.
At this point, you can then go ahead and click 'Complete My Order' towards the bottom of the page. The number of credits selected (if any) will be deducted from the cost of the voucher, and the corresponding number of credits removed from your Ouffer account.
Follow the on-screen instructions from here - you can pay via a registered PayPal account, or using your credit/debit card.
Good Luck!
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+I bought an offer - what do I do now?
You will find instructions on how to redeem the offer on the voucher itself. Depending on the offer you've purchased, you may need to contact the featured business to make a booking - contact details will be provided on the voucher. You may also find them in the 'Need To Know' section on the offer-page, along with any other conditions relevant to that particular offer.
In order to retrieve your voucher - after logging in, towards the top-right of the page you will see a button that says 'My Ouffers'. After clicking this, select 'All' on the next page, and all the vouchers that you have ever purchased from us should appear. You will see a button saying 'Print' next to each voucher, along with it's 'Ouffer ID', and 'Redemption Code'.
Clicking 'Print' will open the voucher up in a new tab/window, ready for you to print off as normal.
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+My voucher wasn't emailed to me
After logging in, towards the top-right of the page you will see a button that says 'My Ouffer'. After clicking this, select 'All' on the next page, and all the vouchers that you have ever purchased from us should appear. You will see a button saying 'Print' next to each voucher, along with it's 'Ouffer ID', and 'Redemption Code'.
Clicking 'Print' will open the voucher up in a new tab/window, ready for you to print off as normal.
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+My voucher isn't in my account
A purchased voucher should automatically (unless otherwise stated) be available for printing immediately from within your 'My Ouffer' section, when logged in. If it is not there, please contact us and let us know by contacting us at support@ouffer.com.
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+What/Where is my redemption code?
Your redemption code is the code printed at the top of your voucher - in almost all cases, you will need to give this code when redeeming the offer you have purchased - this is so that our partners can verify that the voucher is valid and provide you with the service advertised.
In order to retrieve your voucher - after logging in, towards the top-right of the page you will see a button that says 'My Ouffer'. After clicking this, select 'All' on the next page, and all the vouchers that you have ever purchased from us should appear. You will see a button saying 'Print' next to each voucher, along with it's 'Ouffer ID', and 'Redemption Code'.
Not found what you are looking for? Submit an enquiry
+I have a problem with the service/product I received when I used a voucher
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+My voucher expired - can I get a refund?
It is very rare for Ouffer to issue a refund in cases where the voucher has expired. Most offers have a redemption period of at least 3 months, which is usually plenty of time for all purchasers to use their voucher. In any case - the expiry date of each offer is clearly stated in the 'Need To Know' section of the offer-page, and it is the responsibility of the purchaser to ensure that they have availed of the offer before this date!
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+I would like to request a refund
Please let us know the circumstances of your refund request (in as much detail) below. We review all refund requests on a case-by-case basis. Please contact us at support@ouffer.com with your offer name, email address and full name on the Paypal/credit card account used to make the purchase.
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+Why can't I see offers in my city?
Please note that our amazing local offers are currently only available in Sydney, Melbourne, Brisbane, Perth, and Adelaide, but we have lots of national product and vacation offers that anyone in Australia can purchase!
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+How do I refer a friend?
In order to refer a friend to Ouffer...
After logging in, in the top-right corner of the page, click 'Referrals Get You $5'. You will then be taken to a page that states your personal referral link. Send this link (in an email) to all of your family and friends. If any of them sign up to Ouffer then purchase any offer within 72 hours, we'll give you $5 Ouffer credit for use immediately when purchasing any future offers!
Note that your Ouffer credit never expires, and you can use as much or as little of it as you want at any one time. If you refer enough friends - you could start purchasing offers using just Ouffer credit!
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+I wish to feature my business on your website
We're always happy to hear from business-owners who wish to take advantage of our hugely powerful marketing platform, whatever type of business you own. In order to enquire about getting your business featured on Ouffer.com - please send an email to businesses@ouffer.com, with the following details...
- Business Name
- Contact Name
- Contact Number
- Contact Email Address
- Website address (if applicable)
We look forward to hearing from you!
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+I would like to suggest a local business to be featured on Ouffer!
We're always happy to hear from people who believe a business (of any kind) near them would benefit from our hugely powerful marketing platform. Please email businesses@ouffer.com with the business name, city, website (if it has one), as well as the business' name, email address and phone number. Thanks for reaching out to Ouffer!
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+I wish to speak to someone at Ouffer about a business partnership
We're always happy to hear from others interested in forming a business partnership of any kind, from all over the world. Please email us at businesses@ouffer.com with some more information about your proposition below and we will be sure to get back to you very soon. Thanks for reaching out to Ouffer!
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+I wish to work at Ouffer!
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+I would like to unsubscribe from receiving your emails
If you would like to unsubscribe from receiving emails from Ouffer in future, please go here... Please be sure to tell us why you wish to unsubscribe so that we can improve our services in the future.
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+I still haven't received a response from Ouffer!
All enquiries via the site are usually addressed within 72 hours. It is important to note that Ouffer provides limited Customer Services over the weekend and as such - any enquiries sent on a Saturday may not be replied to by Monday morning at the earliest! Please note however - that we will always get back to your enqiries as soon as possible and will never simply ignore requests for help!
In the event that you have attempted to contact Ouffer on multiple occasions and/or more than 72 hours ago and are yet to receive a response - it's possible that your request did not completely pass through this webpage and that we may not have received it!
If this is the case - we would recommend reaching out to our Customer Service Team by emailing (old-style!) us via support@ouffer.com.
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+Still need help? Contact us...
Please email us at support@ouffer.com.
In order for us address your issue as quickly as possible, please try to include the following (where possible):
- The email address you have registered with Ouffer
- Your voucher/redemption code
- The name of the service-provider/business for which you purchased your voucher
The above information will enable us to provide you with a much quicker/effective response!
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