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In most cases, contacting the business directly is the quickest way to get your question answered. You will be able to find contact details for the featured business on the offer-page. Other conditions (such as the expiry date) can be found in the 'Need To Know' section of the offer-page.

Alternatively, you can ask Ouffer and we will get back to you as soon as possible.  Please contact us at support@ouffer.com.

Firstly, make sure you are signed up!

Then, after logging in - click 'Buy Now' towards the top-right of the offer-page. On the next page, you will be asked to confirm the quantity of vouchers that you wish to purchase, and how many credits you wish to use in order to purchase the offer (if any). You may also be required to provide your Postal Address, or your choice of redemption location.

At this point, you can then go ahead and click 'Complete My Order' towards the bottom of the page. The number of credits selected (if any) will be deducted from the cost of the voucher, and the corresponding number of credits removed from your Ouffer account.

Follow the on-screen instructions from here - you can pay via a registered PayPal account, or using your credit/debit card.

Good Luck!

You will find instructions on how to redeem the offer on the voucher itself. Depending on the offer you've purchased, you may need to contact the featured business to make a booking - contact details will be provided on the voucher. You may also find them in the 'Need To Know' section on the offer-page, along with any other conditions relevant to that particular offer.

In order to retrieve your voucher - after logging in, towards the top-right of the page you will see a button that says 'My Ouffer'. After clicking this, select 'All' on the next page, and all the vouchers that you have ever purchased from us should appear. You will see a button saying 'Print' next to each voucher, along with it's 'Ouffer ID', and 'Redemption Code'.

Clicking 'Print' will open the voucher up in a new tab/window, ready for you to print off as normal.

Please note that Ouffer doesn't (e)mail out vouchers to members, they are actually placed into your Ouffer account...

After logging in, towards the top-right of the page you will see a button that says 'My Ouffer'. After clicking this, select 'All' on the next page, and all the vouchers that you have ever purchased from us should appear. You will see a button saying 'Print' next to each voucher, along with it's 'Ouffer ID', and 'Redemption Code'.

Clicking 'Print' will open the voucher up in a new tab/window, ready for you to print off as normal.

A purchased voucher should automatically (unless otherwise stated) be available for printing immediately from within your 'My Ouffer' section, when logged in. If it is not there, please contact us and let us know by contacting us at support@ouffer.com.

Your redemption code is the code printed at the top of your voucher - in almost all cases, you will need to give this code when redeeming the offer you have purchased - this is so that our partners can verify that the voucher is valid and provide you with the service advertised.

In order to retrieve your voucher - after logging in, towards the top-right of the page you will see a button that says 'My Ouffer'. After clicking this, select 'All' on the next page, and all the vouchers that you have ever purchased from us should appear. You will see a button saying 'Print' next to each voucher, along with it's 'Ouffer ID', and 'Redemption Code'.

Please note that Ouffer are merely the medium through which businesses feature their services, and cannot be held responsible for the services provided by such businesses. If you have a complaint about a featured business or the service that they have provided, the first step should be to contact the business directly. They may be able to take steps to resolve the situation, which will usually be similar to steps taken when dealing with a regular customer's complaint.

It is very rare for Ouffer to issue a refund in cases where the voucher has expired. Most offers have a redemption period of at least 3 months, which is usually plenty of time for all purchasers to use their voucher. In any case - the expiry date of each offer is clearly stated in the 'Need To Know' section of the offer-page, and it is the responsibility of the purchaser to ensure that they have availed of the offer before this date!

Unfortunately - Ouffer have been massively let down by the service-provider (Big Australia Shop) in this case. We were promised many times that the iPad bundles would be with our members very soon but unfortunately - they never materialised. We were absolutely appalled at the resulting inconvenience caused to so many of our valued members, and therefore have refunded all purchasers for this offer.

Regrettably - a technical glitch hit our database during the mass-refunding process, which meant that the shipping amount of $5.95 was refunded in Ouffer credit. Please contact support@ouffer.com with your bank details and voucher code(s) if you would like us to process a cash payment to you for the shipping amount.

I hope that you can accept my sincerest apologies for the distress caused by this most unfortunate set of events, and really appreciate your patience and understanding at this point. 

In the meantime - if you need any further assistance with this or anything else - please do not hesitate to email us at support@ouffer.com.

Please let us know the circumstances of your refund request (in as much detail) below. We review all refund requests on a case-by-case basis. Please contact us at support@ouffer.com with your offer name, email address and full name on the Paypal/credit card account used to make the purchase.

Please note that our amazing offers are currently only available in Sydney and Melbourne. Our team is working very hard indeed - preparing for the launch of Ouffer in all remaining Australian cities. Please sign-up to receive updates to your inbox related to your nearest city, and we will be sure to let you know when our amazing offers come to a location near you!

In order to refer a friend to Ouffer...

After logging in, in the top-right corner of the page, click 'Referrals Get You $5'. You will then be taken to a page that states your personal referral link. Send this link (in an email) to all of your family and friends. If any of them sign up to Ouffer then purchase any offer within 72 hours, we'll give you $5 Ouffer credit for use immediately when purchasing any future offers!

Note that your Ouffer credit never expires, and you can use as much or as little of it as you want at any one time. If you refer enough friends - you could start purchasing offers using just Ouffer credit!

We're always happy to hear from business-owners who wish to take advantage of our hugely powerful marketing platform, whatever type of business you own. In order to enquire about getting your business featured on Ouffer.com - please send an email to businesses@ouffer.com, with the following details...

 

- Business Name
- Contact Name
- Contact Number
- Contact Email Address
- Website address (if applicable)

We look forward to hearing from you!

We're always happy to hear from people who believe a business (of any kind) near them would benefit from our hugely powerful marketing platform. Please email businesses@ouffer.com with the business name, city, website (if it has one), as well as the business' name, email address and phone number.  Thanks for reaching out to Ouffer!

We're always happy to hear from others interested in forming a business partnership of any kind, from all over the world. Please email us at businesses@ouffer.com with some more information about your proposition below and we will be sure to get back to you very soon. Thanks for reaching out to Ouffer!

Ouffer is always looking to add new Oufferites to our fantastic team! Please check our Jobs page for any current vacancies. Alternatively, just send your CV/Resume to careers@ouffer.com along with a brief cover letter and we will be sure to get back to you in due course.

If you would like to unsubscribe from receiving emails from Ouffer in future, please go here... Please be sure to tell us why you wish to unsubscribe so that we can improve our services in the future.

All enquiries via the site are usually addressed within 72 hours. It is important to note that Ouffer provides limited Customer Services over the weekend and as such - any enquiries sent on a Saturday may not be replied to by Monday morning at the earliest! Please note however - that we will always get back to your enqiries as soon as possible and will never simply ignore requests for help!

 

In the event that you have attempted to contact Ouffer on multiple occasions and/or more than 72 hours ago and are yet to receive a response - it's possible that your request did not completely pass through this webpage and that we may not have received it!

 

If this is the case - we would recommend reaching out to our Customer Service Team by emailing (old-style!) us via support@ouffer.com.

Please email us at support@ouffer.com.