- About
- Fine Print
- FAQ
The Offer
A private 90 minute tasting for up to six people in your home, hosted by an experienced wine consultant from Pieroth Wines.
Select 12 wines and liqueurs from an extensive menu of domestic and international choices.
Receive a complimentary bottle of Pieroth's signature blue bottle wine from the Nahe region in Germany.
With the option to purchase as many vouchers as you like, this offer is the perfect idea for a birthday, work function or other special event.
What We Like
Experience the unique opportunity to get together with friends for a personalised wine tasting from an award-winning authority on and supplier of quality international wines.
As well as being a respected supplier of a diverse range of international wines, the wine offered by Ferdinand Pieroth is from the noted wine-producing regions along the River Nahe in Rhineland-Palatinate, Germany.
Tailor your tasting with a choice of your favourite varietals or and ask your host for a recommendation and try something new.
Enjoy a bottle of Blue Bottle, Pieroth’s flagship wine, with no pressure or obligation to make a purchase.
The Company
The Fine Print
Offer expires on 3 October 2012
Not valid with any other offer
One voucher is valid for up to six people
Multiple vouchers can be purchased as gifts
Bookings are essential via the Pieroth website and are subject to availability
Participants must be 18 years and over
Only the voucher holder receives the complimentary bottle of wine
Contact details for Pieroth Wines can be found on the voucher.
Expand Help
+I have a question about a past/present offer
In most cases, contacting the business directly is the quickest way to get your question answered. You will be able to find contact details for the featured business on the offer-page. Other conditions (such as the expiry date) can be found in the 'Need To Know' section of the offer-page.
Alternatively, you can ask Ouffer and we will get back to you as soon as possible. Please contact us at support@ouffer.com
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+How do I buy an offer?
Firstly, make sure you are signed up!
Then, after logging in - click 'Buy Now' towards the top-right of the offer-page. On the next page, you will be asked to confirm the quantity of vouchers that you wish to purchase, and how many credits you wish to use in order to purchase the offer (if any). You may also be required to provide your Postal Address, or your choice of redemption location.
At this point, you can then go ahead and click 'Complete My Order' towards the bottom of the page. The number of credits selected (if any) will be deducted from the cost of the voucher, and the corresponding number of credits removed from your Ouffer account.
Follow the on-screen instructions from here - you can pay via a registered PayPal account, or using your credit/debit card.
Good Luck!
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+I bought an offer - what do I do now?
You will find instructions on how to redeem the offer on the voucher itself. Depending on the offer you've purchased, you may need to contact the featured business to make a booking - contact details will be provided on the voucher. You may also find them in the 'Need To Know' section on the offer-page, along with any other conditions relevant to that particular offer.
In order to retrieve your voucher - after logging in, towards the top-right of the page you will see a button that says 'My Ouffers'. After clicking this, select 'All' on the next page, and all the vouchers that you have ever purchased from us should appear. You will see a button saying 'Print' next to each voucher, along with it's 'Ouffer ID', and 'Redemption Code'.
Clicking 'Print' will open the voucher up in a new tab/window, ready for you to print off as normal.
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+My voucher wasn't emailed to me
After logging in, towards the top-right of the page you will see a button that says 'My Ouffer'. After clicking this, select 'All' on the next page, and all the vouchers that you have ever purchased from us should appear. You will see a button saying 'Print' next to each voucher, along with it's 'Ouffer ID', and 'Redemption Code'.
Clicking 'Print' will open the voucher up in a new tab/window, ready for you to print off as normal.
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+My voucher isn't in my account
A purchased voucher should automatically (unless otherwise stated) be available for printing immediately from within your 'My Ouffer' section, when logged in. If it is not there, please contact us and let us know by contacting us at support@ouffer.com.
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+What/Where is my redemption code?
Your redemption code is the code printed at the top of your voucher - in almost all cases, you will need to give this code when redeeming the offer you have purchased - this is so that our partners can verify that the voucher is valid and provide you with the service advertised.
In order to retrieve your voucher - after logging in, towards the top-right of the page you will see a button that says 'My Ouffer'. After clicking this, select 'All' on the next page, and all the vouchers that you have ever purchased from us should appear. You will see a button saying 'Print' next to each voucher, along with it's 'Ouffer ID', and 'Redemption Code'.
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+I have a problem with the service/product I received when I used a voucher
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+My voucher expired - can I get a refund?
It is very rare for Ouffer to issue a refund in cases where the voucher has expired. Most offers have a redemption period of at least 3 months, which is usually plenty of time for all purchasers to use their voucher. In any case - the expiry date of each offer is clearly stated in the 'Need To Know' section of the offer-page, and it is the responsibility of the purchaser to ensure that they have availed of the offer before this date!
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+I would like to request a refund
Please let us know the circumstances of your refund request (in as much detail) below. We review all refund requests on a case-by-case basis. Please contact us at support@ouffer.com with your offer name, email address and full name on the Paypal/credit card account used to make the purchase.
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+Why can't I see offers in my city?
Please note that our amazing local offers are currently only available in Sydney, Melbourne, Brisbane, Perth, and Adelaide, but we have lots of national product and vacation offers that anyone in Australia can purchase!
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+How do I refer a friend?
In order to refer a friend to Ouffer...
After logging in, in the top-right corner of the page, click 'Referrals Get You $5'. You will then be taken to a page that states your personal referral link. Send this link (in an email) to all of your family and friends. If any of them sign up to Ouffer then purchase any offer within 72 hours, we'll give you $5 Ouffer credit for use immediately when purchasing any future offers!
Note that your Ouffer credit never expires, and you can use as much or as little of it as you want at any one time. If you refer enough friends - you could start purchasing offers using just Ouffer credit!
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We're always happy to hear from business-owners who wish to take advantage of our hugely powerful marketing platform, whatever type of business you own. In order to enquire about getting your business featured on Ouffer.com - please send an email to businesses@ouffer.com, with the following details...
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+I still haven't received a response from Ouffer!
All enquiries via the site are usually addressed within 72 hours. It is important to note that Ouffer provides limited Customer Services over the weekend and as such - any enquiries sent on a Saturday may not be replied to by Monday morning at the earliest! Please note however - that we will always get back to your enqiries as soon as possible and will never simply ignore requests for help!
In the event that you have attempted to contact Ouffer on multiple occasions and/or more than 72 hours ago and are yet to receive a response - it's possible that your request did not completely pass through this webpage and that we may not have received it!
If this is the case - we would recommend reaching out to our Customer Service Team by emailing (old-style!) us via support@ouffer.com.
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+Still need help? Contact us...
Please email us at support@ouffer.com.
In order for us address your issue as quickly as possible, please try to include the following (where possible):
- The email address you have registered with Ouffer
- Your voucher/redemption code
- The name of the service-provider/business for which you purchased your voucher
The above information will enable us to provide you with a much quicker/effective response!
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