- About
- Fine Print
- Trading Hours
- Reviews
- FAQ
The Offer
A two hour pamper package including a 60 minute customised facial, 30 minute head and shoulder/décolletage massage, and a 30 minute foot spa.
The facial is suitable for all skin types; it includes a double cleanse, exfoliation, a mask to eliminate your skin of impurities, and a hydrating moisturiser to leave your skin glowing.
The skin therapy experts use only natural, high quality skin care products including Epicure, Mineralogie, SunFX and EmerginC.
The day spa is conveniently located in Fletcher Street, Essendon; the tram will take you to the door or you can take a short walk from the train station.
Purchase multiple vouchers and treat yourself and your friends more than once.
What We Like
Proudly achieving a 'service excellence' award in the 2011 Australian Excellence Awards, the Aqua Spa Retreat boasts highly skilled and knowledgeable therapists who are committed to delivering you the highest quality day spa experience.
Escape the stress of everyday life and pamper yourself from head to toe with a range of luxurious treatments, all tailored to your individual needs.
Rebalance and hydrate your skin with a facial, relax and release tension with a massage, and enjoy a soothing, comforting foot spa.
Late appointments are available so you can enjoy some after-work relaxation.
The Company
45 Fletcher Street
Essendon VIC 3040
Shop 9, Cnr Gourlay Road & Hume Drive
Taylors Hill VIC 3037
The Fine Print
Offer expires on 5 January 2013
Not valid with any other offer
Bookings are essential and are subject to availability
Bookings must be made at least two weeks before expiry
Three vouchers can be purchased per person
Multiple vouchers can be purchased as gifts
Contact details for Aqua Spa Retreat can be found on the voucher.
Tuesday: 10.00am – 5.00pm
Wednesday - Friday: 10.00am – 8.00pm
Saturday: 9.00am – 5.00pm
My day of indulgence at Aqua Spa Retreat was truly a wonderful experience, as a client I felt more like a guest in someone’s home than in a spa, thanks to the personal touches from the owner and staff. The staff, atmosphere and products used were all fantastic. I felt so special and relaxed afterwards. I would recommend Aqua Spa Retreat to anyone who was interested in a ultimate relaxing experience. I found Aqua Spa Retreat to be the perfect place to chill and relax, then return to the world invigorated. Thank you for the fantastic and special day!”
It was a great experience. I thoroughly enjoyed my massage. Vanessa was great. The ambience was there and the venue was clean and well presented.”aquasparetreat.com.au
Expand Help
+I have a question about a past/present offer
In most cases, contacting the business directly is the quickest way to get your question answered. You will be able to find contact details for the featured business on the offer-page. Other conditions (such as the expiry date) can be found in the 'Need To Know' section of the offer-page.
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+How do I buy an offer?
Firstly, make sure you are signed up!
Then, after logging in - click 'Buy Now' towards the top-right of the offer-page. On the next page, you will be asked to confirm the quantity of vouchers that you wish to purchase, and how many credits you wish to use in order to purchase the offer (if any). You may also be required to provide your Postal Address, or your choice of redemption location.
At this point, you can then go ahead and click 'Complete My Order' towards the bottom of the page. The number of credits selected (if any) will be deducted from the cost of the voucher, and the corresponding number of credits removed from your Ouffer account.
Follow the on-screen instructions from here - you can pay via a registered PayPal account, or using your credit/debit card.
Good Luck!
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+I bought an offer - what do I do now?
You will find instructions on how to redeem the offer on the voucher itself. Depending on the offer you've purchased, you may need to contact the featured business to make a booking - contact details will be provided on the voucher. You may also find them in the 'Need To Know' section on the offer-page, along with any other conditions relevant to that particular offer.
In order to retrieve your voucher - after logging in, towards the top-right of the page you will see a button that says 'My Ouffers'. After clicking this, select 'All' on the next page, and all the vouchers that you have ever purchased from us should appear. You will see a button saying 'Print' next to each voucher, along with it's 'Ouffer ID', and 'Redemption Code'.
Clicking 'Print' will open the voucher up in a new tab/window, ready for you to print off as normal.
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+My voucher wasn't emailed to me
After logging in, towards the top-right of the page you will see a button that says 'My Ouffer'. After clicking this, select 'All' on the next page, and all the vouchers that you have ever purchased from us should appear. You will see a button saying 'Print' next to each voucher, along with it's 'Ouffer ID', and 'Redemption Code'.
Clicking 'Print' will open the voucher up in a new tab/window, ready for you to print off as normal.
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+My voucher isn't in my account
A purchased voucher should automatically (unless otherwise stated) be available for printing immediately from within your 'My Ouffer' section, when logged in. If it is not there, please contact us and let us know by contacting us at support@ouffer.com.
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+What/Where is my redemption code?
Your redemption code is the code printed at the top of your voucher - in almost all cases, you will need to give this code when redeeming the offer you have purchased - this is so that our partners can verify that the voucher is valid and provide you with the service advertised.
In order to retrieve your voucher - after logging in, towards the top-right of the page you will see a button that says 'My Ouffer'. After clicking this, select 'All' on the next page, and all the vouchers that you have ever purchased from us should appear. You will see a button saying 'Print' next to each voucher, along with it's 'Ouffer ID', and 'Redemption Code'.
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+I have a problem with the service/product I received when I used a voucher
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+My voucher expired - can I get a refund?
It is very rare for Ouffer to issue a refund in cases where the voucher has expired. Most offers have a redemption period of at least 3 months, which is usually plenty of time for all purchasers to use their voucher. In any case - the expiry date of each offer is clearly stated in the 'Need To Know' section of the offer-page, and it is the responsibility of the purchaser to ensure that they have availed of the offer before this date!
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+I would like to request a refund
Please let us know the circumstances of your refund request (in as much detail) below. We review all refund requests on a case-by-case basis. Please contact us at support@ouffer.com with your offer name, email address and full name on the Paypal/credit card account used to make the purchase.
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+Why can't I see offers in my city?
Please note that our amazing local offers are currently only available in Sydney, Melbourne, Brisbane, Perth, and Adelaide, but we have lots of national product and vacation offers that anyone in Australia can purchase!
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+How do I refer a friend?
In order to refer a friend to Ouffer...
After logging in, in the top-right corner of the page, click 'Referrals Get You $5'. You will then be taken to a page that states your personal referral link. Send this link (in an email) to all of your family and friends. If any of them sign up to Ouffer then purchase any offer within 72 hours, we'll give you $5 Ouffer credit for use immediately when purchasing any future offers!
Note that your Ouffer credit never expires, and you can use as much or as little of it as you want at any one time. If you refer enough friends - you could start purchasing offers using just Ouffer credit!
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+I still haven't received a response from Ouffer!
All enquiries via the site are usually addressed within 72 hours. It is important to note that Ouffer provides limited Customer Services over the weekend and as such - any enquiries sent on a Saturday may not be replied to by Monday morning at the earliest! Please note however - that we will always get back to your enqiries as soon as possible and will never simply ignore requests for help!
In the event that you have attempted to contact Ouffer on multiple occasions and/or more than 72 hours ago and are yet to receive a response - it's possible that your request did not completely pass through this webpage and that we may not have received it!
If this is the case - we would recommend reaching out to our Customer Service Team by emailing (old-style!) us via support@ouffer.com.
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+Still need help? Contact us...
Please email us at support@ouffer.com.
In order for us address your issue as quickly as possible, please try to include the following (where possible):
- The email address you have registered with Ouffer
- Your voucher/redemption code
- The name of the service-provider/business for which you purchased your voucher
The above information will enable us to provide you with a much quicker/effective response!
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